General Terms and Conditions (AGB)

These general terms and conditions are an integral part of the rental contract/reservation confirmation. Exceptions and deviations from these provisions will be notified on the rental agreements/reservation confirmations.

Rental prices and additional costs

The prices for rooms, rents and additional costs communicated on the in-house website are binding. However, there may be additional charges that are not specifically displayed on the website (e.g. : cot, extra linen, etc.). These costs are discussed and settled directly with the tenant. All prices are in Swiss francs.

Terms of payment

Where requested, the advance payment must be transferred to the account specified in the rental agreement. The payment deadlines must be observed. The “value date” of the recipient bank and not that of the sender bank is considered the deadline. Payments must be transferred in Swiss francs. Bank and transfer charges are to be borne by the tenants. Unjustified deductions will be claimed subsequently. The final invoice or additional costs will be paid on site in cash (CHF) on departure. The lessee is responsible for ensuring that the data stated on the rental agreement corresponds to his reservation. Any discrepancies or deviations must be reported immediately to the Lessor and appropriate corrections must be requested.

Rental agreement

The rental agreement is only valid for the period stated in the contract. It begins and ends with the time and date stated in the contract. Extensions or reductions must be clarified directly with the landlord in good time. If the tenant cannot arrive on the agreed date, leaves earlier than agreed or does not appear at all in the holiday apartment, he has no right to a refund of the rental amount, or any remaining amount is considered to be owed. The rented holiday apartment/room may be occupied by a maximum of the number of persons stated on the rental agreement. Pets are allowed by arrangement with the landlord. This is recorded in the rental contract/reservation confirmation. With the beginning of the rental period the tenant accepts the house and landlord rules.

Cancellation of the rental contract

Cancellation insurance is recommended and is the responsibility of the tenant.

The following conditions apply:

Apartment: until 90 days before arrival 100% of the deposit will be refunded. Up to 89 days before arrival the deposit will not be refunded and the whole rental amount is due. If the apartment can be sublet at short notice by the landlord, the landlord will reimburse the tenant for the amount paid in, less a handling fee of CHF 60.00. The landlord may refuse to take on subsequent tenants recommended by the tenant without giving a reason. Report cancellations immediately. It is advisable to submit these in writing and to have them confirmed in writing.

Guest rooms: Single travellers: up to 21 days before arrival 100% of the deposit will be refunded or the cancellation costs will be waived completely. Up to 20 days before arrival the deposit is not refundable and the whole rental amount is due.

Guest rooms: Groups of 6 persons or more: up to 30 days before arrival 100% of the deposit will be refunded or the cancellation costs will be waived completely. Up to 29 days before arrival the deposit will not be refunded and the whole rental amount is due.

If the guest rooms can be sublet at short notice by the landlord, he will refund the amount paid in to the tenant. Report cancellations immediately. It is advisable to submit these in writing and to have them confirmed in writing.

Rental object holiday apartment

The entrusted holiday apartment is to be treated with the utmost care. Any damage or missing objects discovered at the start of the rental period must be reported to the Lessor immediately, but no later than on the second day. The tenant is responsible for the timely arrival and return of the rented property (see rental agreement). The apartment must be tidied (beds removed) and returned “broom clean”. The kitchen must be handed over cleaned and the removal of rubbish is the responsibility of the tenant. These services are not included in the final cleaning prices. Additional cleaning will be charged, damage and breakage in and around the rental property caused during the stay by the tenant or persons entrusted to him (children) must be reported immediately. The tenant or the person causing the damage is causally liable for all damages incurred. In particular also for loss of rent resulting from damage caused by the tenant himself, which does not allow a subsequent rental. The apartments are handed over to the tenant in the best condition. Without notification to the landlord within 48 hours after handing over the rented object, it is assumed that it is free of defects. Any claims arising from the tenancy can be made to the Lessor in writing, with the necessary evidence, up to a maximum of two weeks after the contractual end of the tenancy.

If major defects, or influences of force majeure that cannot be remedied within a reasonable period of time, prevent the occupancy of the holiday home, the landlord can offer equivalent accommodation in another holiday home. If the landlord does not succeed in providing a replacement, the tenant may withdraw from the contract and the amount paid will be refunded. However, if the landlord succeeds in preparing the apartment in such a way that it meets the standard, but the tenant renounces the offer for any reason, he has no right to a refund and the rental agreement loses its validity. In this case no further claims or compensation can be made. In the event of damage caused by natural forces or environmental disasters, the landlord can withdraw from the contract without a replacement apartment and without compensation. The amounts paid in will be refunded either by the cancellation insurance or by the landlord directly to the tenant. The landlord may terminate the rental agreement during the rental period if serious circumstances prevent the continued living in the apartment or endanger the tenant. Payments already made will be repaid, less any services already rendered.

Above all these provisions, Swiss laws on contract law and product liability shall apply in the event of disputes.

Liability

The lessor is liable for the proper reservation and booking. He is also responsible for ensuring that all costs are distributed to the right places and vouches for the personal data entrusted to him (data protection. Only the obligations set out in the GTC and the contract shall apply. Should any provision of these regulations and the GTC be or become invalid or should these GTC be incomplete, the remaining content of the GTC shall not be affected. Swiss law applies, even if the booking was made from abroad. These terms and conditions are subject to federal and cantonal laws. The tenant may only sue the landlord at his place of residence. The landlord can take legal action against the tenant at his or her residence

Rigi Kaltbad, 10 February 2020